Frequently Asked Questions
Everything you need to know about our anti-theft bags and secure travel gear.
What makes Pacsafe bags anti-theft?
Our products feature patented technologies including eXomesh slashguards, Carrysafe slashguard straps, RFIDsafe blocking pockets, and smart bolt-down security clips to protect your valuables from pickpockets and bag slashers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do Pacsafe products come with a warranty?
Yes, we offer a 2-year limited warranty on all bags and backpacks, and a 1-year warranty on accessories. This covers manufacturing defects in materials and workmanship.
How do I clean my Pacsafe bag?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this may damage the internal anti-theft mesh and water-repellent coatings.
Are your materials sustainable?
Yes, many of our latest collections are made from Econyl regenerated nylon and recycled polyester (rPET) made from plastic bottles, supporting our commitment to protecting the oceans and the planet.